(solved)1)Service line partitioning, such as express check out lines vs. regular check out lines, is an example of the following strategy: Managing demand..... . . . .

1)Service line partitioning, such as express check out lines vs. regular check out lines, is an example of the following strategy:

a. Managing demand.

b. Chasing capacity.

c. Overbooking.

d. Chasing demand.

2)Assume that the developer of a shopping mall plans for a fixed amount of parking spaces. This is an example of the following strategy:

a. Level capacity

b. Chasing demand

c. Managing demand

d. Work shift scheduling

3) Many airlines like Delta Airlines and hotel chains like Marriott tend to do overbooking. A good strategy for overbooking should

a. Minimize the expected opportunity cost of idle service capacity.

b. Balance the expected opportunity cost of idle service capacity and expected cost of turning away customers who have reservations.

c. Minimize the expected cost of turning away reservations.

d. None of the above; services should try to avoid overbooking.

Expert Answer

Answer to 1)Service line partitioning, such as express check out lines vs. regular check out lines, is an example of the following strategy:…..